Contact Us

We know you’re eager to get your gear! At MotoHeaven, we process and ship all orders within 2 business days. Once your order has shipped, you’ll receive a confirmation email/text with tracking
details so you can follow your package’s journey.

Yes, we do! Skip the wait and pick up your order directly from our Highett store. Simply select Click & Collect at checkout, and we’ll notify you as soon as your order is ready for pickup—usually within 2 business days. Swing by, grab your gear, and hit the road. Got questions? Our team is here to help. See you soon!

In most cases, yes. We strive to ship all items in your order together for convenience. However, in certain instances—such as when items are sourced from different locations or require separate packaging—you may receive your order in multiple shipments. If this applies to your order, we’ll provide tracking details for each shipment so you can stay informed. If you have any questions, feel free to contact our team.

If you've received your order and something is damaged, faulty, or incorrect, we’re here to help.

Please email online@motoheaven.com.au with the following details:

• Your order number
• A clear description of the issue Photos of the damage, fault, or incorrect item.

Our team will review your request and get back to you as soon as possible with the next steps. We appreciate your patience and will work quickly to resolve the issue.

If an item in your order is unavailable, we’ll contact you as soon as possible to discuss the next steps. You may have the option to: Wait for the item to be restocked, choose an alternative product or receive a refund.

We aim to keep our stock levels accurate, but if any issues arise, our team will work with you to find the best solution. If you have any questions, feel free to reach out to us.

Yes, you can. If your item meets our return criteria, you can process your return through our returns portal for a smooth and hassle-free experience.

To be eligible for a return, items must be:

• Unused and in original packaging
• Returned within the specified timeframe
• In compliance with our return policy

For full details and to initiate a return, visit our returns portal. If you
need assistance, our team is happy to help.

Our Rider Rewards Program is designed to thank you for your loyalty by offering points and rewards every time you shop with us. Here's how it works:

• Join for Free: Sign up at no cost to start earning points immediately.
• Earn Points: Accumulate points with every purchase you make.
• Redeem Rewards: Use your points to claim discounts and special offers on future purchases.
  

To join or learn more, visit our Rider Rewards page.

Yes, we offer online gift cards ranging from $30 to $500, which can be used both at our store and online.

Perfect for any occasion, our digital gift cards allow the recipient to choose from our wide range of products, whether shopping in-store or online.

To purchase an online gift card, simply visit our website.

Shoot us an email anytime at online@MotoHeaven.com.au.

Our team is happy to assist you with any questions or concerns.

Give us a ring during our trading hours on (03) 9555 9075.

Our team is happy to assist you with any questions or concerns.