60 Day Flat Fee Returns
If you receive any merchandise that you are unhappy with you may simply return it to us within 60 days, in the condition that you received it and we will happily exchange or refund.
Please note: If you placed your order with free freight, your money will be refunded minus the initial freight cost incurred by MotoHeaven. The 'free freight' only applies to items kept. This freight cost will be calculated using the Australia Post freight calculator.
Before sending your items back, please contact us for a return authorisation number. Once the return has been authorised we will supply a return shipping label via email which is simply attached to the packaging (not the products) and taken to the local post office. Return shipments are charged at $15.
Return Terms and Conditions
All returns MUST be authorised by MotoHeaven before goods are returned. To do this you need to email firstname.lastname@example.org and one of our helpful staff members will authorise the return.
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). If the packaging or goods are not in their original condition they could be subject to a restocking fee to be determined by MotoHeaven. We hate doing this so please make sure the item is returned in the same condition as it was receive) Please see the list below for things to avoid ensuring your return is accepted and the full amount refunded.
- Please use due diligence in checking hard parts for correct fitment before removing from the packaging. Items, like chains will not be accepted once they have been removed from their clear plastic packages. You should usually be able to compare the new item with old/broken item while it is still in the manufacturers packaging. We do understand that this is unavoidable in some circumstances.
- Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service or the brand directly for warranty periods.
We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business days.
More Information: If the answer to your question isn't covered above please get in touch with us on 03 9555 9075 or fill out the contact form below.